What is the Dispute Resolution Process
This process is how any disputes for domain name ownership will be handled. The process is documented in the DotCoop Domain Name Dispute Resolution Policy (DCDRP). The provisions of this policy bind all domain name registrars for domain names in accordance with DotCoop’s Agreement with ICANN and is incorporated into the Registration Agreement. A summary of that information is provided in the Dispute Policy.
What is the World Intellectual Property Organization (WIPO)?
If you register a domain name that is identical or confusingly similar to a trademark or service mark in which the someone has rights, and you have no rights or legitimate interests in respect of the domain name, and your domain name has been registered and is being used in bad faith, mandatory administrative proceedings can be initiated by a trademark holder by filing a complaint with an approved dispute resolution service provider. The World Intellectual Property Organization (WIPO) has been selected to provide this service. WIPO’s mandate is to ensure neutrality and impartiality in the treatment of each case, provide a dispute resolution solution service that is easily accessible for Internet consumers and businesses alike, resolve disputes quickly and cost-effectively, and inspire trust in e-commerce. DotCoop will cancel, transfer, or otherwise make changes to domain name registrations as rendered by a WIPO ruling.
What should I do if I have a dispute with my registrar?
First, try to resolve the issue with the registrar directly. Registrars are required to have customer support mechanisms to assist you. The registration agreement that you have entered in with your registrar when registering your domain names is a contract in which DotCoop isn’t a party. Therefore we do not normally intervene in such disputes, unless your registrar is in breach of their agreement with us – DotCoop. If the problem cannot be resolved directly with your registrar, visit the ICANN dispute resolution options page. It provides additional suggestions and forms to submit complaints.